Select Support Topics
Preferences
- How to change contents of transactional emails
- How to disable all outgoing emails
- How to over ride certain approvals
- How to setup Quick Books Integration with MOHID
- How to generate sales receipt for non-donation categories
- How to setup declined transaction notification
- How to select date from calendar
- Declined transactions error codes (Forte error codes)
- MOHID security and authenticity
- Payment Gateway Integration & Transaction
- How to enable CC Donation receipts to Admin
- How to Show/Hide Promotional Icons on Email Receipts
- Quick Books Sync Utility
Email Settings
Prayer timings
KIOSK Management
- How to add a KIOSK and assign Key
- How to configure KIOSK settings
- How to replace buttons in KIOSK user interface
- How to Enable SMS service in KIOSK
- How to Configure KIOSK for first time
- How to connect BeanStream PIN Pad with KIOSK (Canadian Users Only)
- How to change position of Floating Back Button
- How to increase screen timeout for entering Email address
- How to display image on the KIOSK
- How to Troubleshoot KIOSK Connection Issues
- How to Restore KIOSK to version 9.0
- How to control Scrolling Text (Marquee) Speed
- How to Place Donation Categories on KIOSK Main Screen
- How to revert KIOSK Home Screen to Original Interface
- How to display Salat times on KIOSK Home Screen
- How to Display Announcements on KIOSK Home Screen
- How to Delete an Announcement from KIOSK Home Screen
- How to Refresh all KIOSKs remotely
- How to Assign a Picture to a Donation Category
- How to Display Logo on the KIOSK Home Screen
- How to Upgrade KIOSK to the Latest Version
- Common Error Codes in KIOSK
- How to upgrade KIOSK for Contactless payments
- How to Configure MOHID to use new Card Readers
- How to use EMV Reader with old model KIOSKs
- How to install Wisepad EMV Reader
- How to Setup Quick Donations in MOHID Plus KIOSK
User Management
Donations Management
Program Registration
- How to add a new program
- How to add a program for partial fee payment option
- How to edit existing program details
- How to register for multiple programs via Admin dashboard
- How to add discount for program registration fee
- How to add multiple programs with similar basic information
- How to unregister a participant and cancel fee payment
- How to add recurring programs
- How to register for a program
- How to add program widget to masjid's website
- How to integrate online registration link to masjid's website
- How to do basic settings for program
- How to edit Registrant details
- Create program for Contact Tracing with MOHID
- How to Check-in Masjid attendees for Contact Tracing
- How to Check-in on site for Contact Tracing
Fundraiser Management
- How to setup a new event
- How to sell fundraising tickets from KIOSK
- How to enter new ticket details from Admin dashboard
- How to check ticket reports
- How to enter pledges/donations collected during event
- How to followup for pending payment of pledges
- How to fulfill pledges
- How to enter amount for record keeping purpose only
- Fundraiser reports
- How to sell fundraising tickets online
- How to update and display donation collection updates during fundraiser event
- How to Schedule a Live Broadcast Event - Youtube
- How to start a Live Stream - Youtube
- How to Setup Virtual Fundraiser
- How to moderate vFR Event Comments
- How to Advertise vFR events
- How to add some amount to vFR
Communications Management
Events Management
Zakat Management
Donor Management
Membership Management
- How to edit member's record
- How to change status of a member
- How to add discount for members for any class/FR Ticket/programs
- How to import membership data
- How to set-up membership
- How to add new membership
- How to add membership
- How to send login and password to members
- How to send a membership fee payment link
- How to renew membership
- How to delete membership
- How to publish document on member portal
- How to send email and sms to members
- How to integrate membership form to masjid's website
- How to renew membership via member portal
- How to send membership renewal reminders
- Online membership signup
- How to unenroll member
- Membership promotion setup
- How to setup auto-renewal
Introduction to MOHID
Setup Process
Website Integration
- How to create and add Salat widget for website
- How to create slider widget for website
- How to add a slider to Slider widget on website
- How to add widget of upcoming events on masjid's website
- How to integrate your masjid website with MOHID static and dynamic content
- How to remove slide
- How to customize masjid portal
- How to integrate vFR graph widget
- How to generate online donation link for donation category
- How to create and add Bulletin Board widget to your website
Fee Management-old
MPM User Guide
Donations
- How to Generate Year End Summary
- How to add a new donor
- How to process donation transaction
- How to add record for cash box (or anonymous donor)
- How to process recurring transaction
- How to add new donation category
- How to view/search recurring details of donor(s)
- How to edit recurring transaction's information
- How to retry failed/declined recurring transaction
- How to cancel future (upcoming) recurring transactions
- How to record past transaction
- How to refund (or void) a transaction
- How to edit existing donor's record
- How to view list of all donors
- How to link family to an existing donor
- How to manually consolidate (merge) duplicate donors
- How to search for & consolidate duplicate donors
- How to unmerge consolidated donor records
- How to process online donation transactions
- How to import donation records
- How to update payment information of the donor
- How to customize online donation form
- How to setup daily/weekly recurring
- How to setup donation link for Category Specific URLs
- How to update payment details for declined recurring transaction & retry fulfillment
- How to setup anonymous donor
- How to resend a receipt to donor
Financials
- How to associate donation categories with financial accounts
- How to associate membership fees with financial accounts
- How to associate fundraising fee with financial account
- How to create chart of accounts
- How to add Expense or Payment categories
- How to create Income or Donation Categories
- How to associate Income and Expense Categories to Accounts created in Chart Of Account
- How to setup Financial Module/Starting Financial Module
- How to write check in financial module
- How to deposit incoming funds in financial module
- How to add vendors in financial module
- How to add customers in financial module
- How to create Financial Reports
- How to charge customer for service or product sale and create payment reciept
- How to add beginning balance or add journal entries
- How to add bank account
- How To Setup Payment Gateway & do Account Association
- How to void/refund customer sales transaction
- How to check Batch deposit report
Import Data
MUNTAZIM's Admin Portal
MUNTAZIM's Parent Portal
MUNTAZIM's Teacher Portal
School Management (Admin Portal)
Students (Admin Portal)
Parents (Admin Portal)
Teachers (Admin Portal)
- How to add a teacher's record
- How to edit a teacher's record
- How to delete teacher's record
- How to send login credentials to teacher(s)
- How to export teachers' information
- How to import teachers' information
- How to send login details to teachers
- How to Check In/Check Out as a teacher through admin portal?
Grades (Admin Portal)
- How to add a grade
- How to edit a grade
- How to copy grade's details (using 'Clone and Edit' option)
- How to add subjects and associate teachers
- How to edit subject related information for the grade
- How to change grade of a student
- How to assign/unassign subject(s) to student(s)
- How to add/edit additional information to grade for enrolled students?
Enrollments (Admin Portal)
- How to enroll student in the grade
- How to unenroll student from grade
- How to import enrollments data
- How to edit grade request submitted via online admission form
- How to transfer student(s) from one grade to another
- How to re-enroll a student
- How to unenroll multiple students?
- How to Bulk Transfer multiple students?
- How to assign fee types on application approval?
Assignments (Admin Portal)
- How to setup an assignment
- How to add and assign assignment
- How to add assignment for grades without subject(s)
- How to edit assignment
- How to delete assignment.
- How to view assignment.
- How to receive assignments and add marks/remarks
- How to reopen assignment
- How to print assignment
- How to cancel an assignment?
Attendance (Admin Portal)
Report Card (Admin Portal)
Fee Types (Admin Portal)
- How to add fee type (one-time)
- How to add fee type (periodic/recurring)
- How to assign fee type to grade
- How to assign fee type to student
- How to unassign fee type
- How to give fee discount to siblings
- How to add late fee type
- How to edit fee type
- How to charge prorated fee?
- How to Setup Application Fee?
Discounts (Admin Portal)
Fee Payment (Admin Portal)
- How to pay fee via admin
- How to pay fee for multiple invoices/students using single e-check/CC
- How to setup auto-fee payment option
- How to refund or void a transaction
- How to pay fee for multiple grades using single check or credit card
- How to process payment for past due invoice(s)
- How to send online payment link
- How to send email for payment reminder to parents
- How to record received payment
- How to add fee type or discount to invoice
- How to edit payment information
- How to create manual invoice.
- How to cancel/defer invoice
- How to setup declined transaction notification.
- Error details for failed transactions
Send Email (Admin Portal)
- How to send email to parent(s) from school
- How to send email to teacher(s) from school
- How to send email to admin(s) from school
- How to broadcast email from school
- How to send email to parent for specific grade
- How to send email to teacher for specific grade
- How to copy email addresses to outgoing emails
- How to broadcast email for specific grade
- How to send email to student(s) from school
Send SMS (Admin Portal)
Admin Administration (Admin Portal)
Settings (Admin Portal)
Import Data (Admin Portal)
Templates (Admin Portal)
Academics (Parent Portal)
Communicate (Parent Portal)
Students (Parent Portal)
Enrollments (Parent Portal)
Fee Payment (Parent Portal)
Invoices (Parent Portal)
Receipts (Parent Portal)
Admissions (Teacher Portal)
Attendance (Teacher Portal)
Assignments (Teacher Portal)
Report Card (Teacher Portal)
Communicate (Teacher Portal)
Reports (Admin Portal)
- How to check attendance list
- How to check attendance report by student
- How to check attendance report by grade
- How to generate assignment reports
- How to generate student custom fields report
- How to generate admission form custom fields report
- How to check discount summary
- How to view quick stats
- How to view details of transaction fees paid by parents (Donor Pay Rate Plan)
Reports (Teacher Portal)
Virtual Fundraiser Management
- How to enable Pledge for VFR
- How to submit a pledge for vFR via online link
- How donors can fulfill vFR's Pledge via online link
- How to fulfill Pledge via MOHID Admin dashboard
- How to followup for pending or unfulfilled Pledge
- How to generate vFR report
- How to customize address fields in online donation form